Airline ticket and service agents

Example job titles

• airline baggage agent
• airline cargo agent
• airline load planner
• airline passenger agent
• airline reservation agent
• airline ticket agent
• baggage tracer - airline
• client service representative - airline
• counter services agent - airline
• customer service agent - airline
• station agent - airline

Main duties

• This group performs some or all of the following duties:
• Airline passenger, baggage and ticket agents
• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes
• Trace lost, delayed or misdirected baggage for customers.
• Airline cargo and freight agents
• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records
• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations

Employment requirements

• Completion of secondary school is usually required.
• Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
• Airline station agents usually require experience as a ticket, baggage or cargo agent.
• Load planners require a restricted radio operator's licence and usually require airline operations experience.

Approved positions by year

All work permits by year