Pursers and flight attendants

Example job titles

• airline purser
• flight attendant
• flight service director
• passenger service director - water transportation
• ship purser

Main duties

• This group performs some or all of the following duties:
• Flight attendants
• Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
• Attend to safety of passengers during take-offs, landings and emergencies
• Serve food and beverages to passengers and make flight announcements.
• Flight pursers, customer service directors and passenger service directors
• Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
• Ship pursers
• Supervise ship attendants and arrange activities for passengers
• Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

Employment requirements

• Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
• Flight pursers/customer service directors require experience as a flight attendant.
• Ship pursers may require experience as a ship attendant.
• Flight attendants and ship pursers usually require experience working with the public.

Approved positions by year