Other customer and information services representatives

Example job titles

• accounts information clerk
• bus information clerk
• complaints clerk - customer service
• contact centre agent - customer service
• courtesy desk clerk
• customer service representative - call centre
• enquiries clerk
• information clerk - customer service
• lost-and-found clerk
• order desk agent
• public relations clerk
• tourist information clerk

Main duties

• This group performs some or all of the following duties:
• Customer services representatives in retail establishments
• Answer, in person or on the phone, enquiries from customers
• Investigate complaints regarding the establishment's goods, services and policies
• Arrange for refunds, exchange and credit for returned merchandise
• Receive account payments
• Receive credit and employment applications.
• Contact centre agents
• Take customer orders for goods or services
• Promote goods or services

Employment requirements

• Completion of secondary school is usually required.
• Completion of some college or other post-secondary programs may be required.
• Clerical or sales experience may be required.

Approved positions by year

All work permits by year