Customer and information services supervisors

Example job titles

• call centre agent supervisor
• contact centre supervisor
• current accounts supervisor
• customer service representatives supervisor - financial services
• information clerks supervisor

Main duties

• This group performs some or all of the following duties:
• Customer service representatives supervisors - financial services
• Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Establish work schedules and procedures
• Coordinate activities with other work units or departments
• Resolve work-related problems and prepare and submit progress and other reports
• Identify training needs and train workers in job duties and company policies
• Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
• May perform the same duties as workers supervised.

Employment requirements

• Experience in the occupation supervised is required.
• Completion of college or industry courses related to financial or customer services may be required.

Approved positions by year

All work permits by year

New permanent residents by year