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User support technicians

Occupation · NOC 2021 22221 · Canada

NOC 2021 code
22221
TEER
2
Positions on positive LMIAs, all lists
1,145
Median wage, Canada
C$31.47 per hour
Job Bank postings, Jan–Sep 2026
1,465
NOC22221TEER 2
Year by year
Data as at 2026
OC<CANUSER<SUPPORT<TECHNICIANS<<<<<<<<<<<<<<
222219<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<8

About this occupation

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

Example job titles

  • call centre agent - technical support
  • client support representative - systems
  • computer help desk representative - systems
  • computer help desk supervisor
  • hardware installation technician
  • hardware technical support analyst
  • help desk technician
  • software installation technician
  • software technical support analyst
  • systems support representative
  • technical support analyst
  • technical support supervisor
  • user support technician

Main duties

  • This group performs some or all of the following duties:
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Reproduce, diagnose and resolve technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • May supervise other technical support workers in this group.

Employment requirements

  • Completion of a college program in computer science, computer programming or network administration is usually required.
  • College or other courses in computer programming or network administration are usually required.
  • Certification or training provided by software vendors may be required by some employers.
Source: Statistics Canada, National Occupational Classification 2021 Version 1.0. Statistics Canada Open LicenceData as at NOC 2021 v1.0

Temporary foreign worker positions (LMIA)

Positions on positive LMIAs in ESDC employer lists, by year of the list.

Approved positions by year

15230320162017201820192020202120222023202420252026
152303201620182020202220242026
Data table
201640
201731
201814
201954
2020101
202161
2022129
2023223
2024303
2025176
202613
By province or territory
  1. Ontario408
  2. Quebec388
  3. British Columbia199
  4. Alberta118
  5. Manitoba12
  6. Saskatchewan7
  7. Nova Scotia6
  8. New Brunswick3
  9. Northwest Territories1
  10. Prince Edward Island1
  11. Yukon1
  12. Newfoundland and Labrador1
Employers with the most positions
  1. SherWeb Inc.87
  2. 9727809 Canada Inc.84
  3. 9727809 Canada Inc. (SherWeb)33
  4. E-NET SOLUTIONS INC.12
  5. Canadian Pie Inc.11
  6. 9152-2458 Quebec Inc9
  7. Mon Technicien9
  8. TRANSAT TÉLÉCOM INC9
  9. Micro Logic Sainte-Foy Ltée7
  10. ARIRA IT SOLUTIONS INC.7
  11. 2069665 ALBERTA LTD5
  12. 9924124 Canada Incorporated5
  13. F12.net Inc.5
  14. Soft Forward technologies Inc.4
  15. CIT Corp4
By stream
  1. High-wage stream (TFWP)929
  2. Low-wage stream (TFWP)141
  3. LMIA for permanent residence only33
  4. Global Talent Stream (TFWP)2
Source: ESDC, Temporary Foreign Worker Program: employers who received positive and negative LMIAs (June 2014 – 2026 Q1). Open Government Licence – CanadaData as at 2026 Q1

Work permits

Work permit holders by year the permit took effect, mapped from NOC 2016 where the code has a single NOC 2021 successor (IRCC).

YearTFWP permitsIMP permits
202610190
2025100210
2024150205
20236545
20224075
202140120
20200110
20190165
2018085
20170100
2016530
2015025

All work permits by year

178355201520162017201820192020202120222023202420252026
1783552015201720192021202320252026
Data table
201525
201635
2017100
201885
2019165
2020110
2021160
2022115
2023110
2024355
2025310
2026200
Source: IRCC, monthly open data (values rounded to the nearest 5; 1–4 suppressed). Open Government Licence – CanadaData as at Jun 2026

Permanent residence

Admissions of permanent residents by intended occupation and Express Entry invitations by occupation (IRCC).

New permanent residents by year

1,8203,640201520162017201820192020202120222023202420252026
1,8203,6402015201720192021202320252026
Data table
2015220
2016265
2017715
2018855
2019855
2020710
20213,640
20221,565
20231,855
20241,760
20251,575
20261,045
Express Entry invitations since 2015, by programme
  1. Canadian Experience Class9,680
  2. Provincial Nominee Program3,320
  3. Federal Skilled Worker1,800
Source: IRCC, monthly open data (values rounded to the nearest 5; 1–4 suppressed). Open Government Licence – CanadaData as at Jun 2026

Wages

Median wage by province and territory (2025 release). Hourly unless marked per year.

AreaLowMedianHigh
CanadaC$20.50C$31.47C$49.00
AlbertaC$20.19C$30.00C$57.69
British ColumbiaC$21.06C$33.65C$48.72
ManitobaC$16.25C$26.15C$44.08
New BrunswickC$18.50C$27.69C$40.87
Newfoundland and LabradorC$22.60C$32.05C$45.79
Nova ScotiaC$19.00C$26.00C$41.60
OntarioC$20.00C$33.00C$51.28
QuebecC$22.00C$30.77C$46.15
SaskatchewanC$19.96C$32.00C$43.34
Job Bank postings, Jan–Sep 2026
1,465
Vacancies advertised
1,724
Median advertised minimum hourly wage
C$31.57
Source: ESDC, Wages by occupation and economic region (2025 release). Open Government Licence – Canada; ESDC, Job Bank job postings, January–September 2026. Open Government Licence – CanadaData as at 24 Oct 2026

Official data, not advice. Visa Atlas publishes figures from government registers and statistics. It does not assess eligibility or give immigration advice; for advice, consult a regulated adviser. Read more